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News Item

SugarCRM Announces General Availability of Sugar 5.5

New application capabilities include features for managing SugarCRM in a mobile environment

CRM on Ulitzer

SugarCRM announced the general availability of Sugar 5.5 which includes a new web services framework, platform improvements, the ability to create custom themes, and enhanced mobile features.

To sign-up for a free trial of Sugar 5.5, please visit:

“Sugar 5.5 is the product of the guidance, testing and feedback from tens of thousands of customers, partners and developers who comprise the SugarCRM community,” said Clint Oram, co-founder and vice president of product management of SugarCRM. “The quality and depth of Sugar 5.5 demonstrates the power of the open source business model and advances SugarCRM’s mission of providing the most open, flexible and easy-to-use CRM in the market.”

New application capabilities include features for managing SugarCRM in a mobile environment and the ability to assemble teams to collaborate on projects.

Mobile Studio Editor

The new Mobile Studio Editor provides enhanced customization capabilities to optimize SugarCRM for mobile devices with pre-built layouts and views for modules designated for mobile use. Users can select which modules to view in the wireless client and tailor the layouts and fields for the wireless client from within Sugar Studio.

Dynamic Teams

In addition to the new features above, Sugar is also introducing new dynamic team capabilities that enable users to collaborate across individuals and teams on complex projects. For example, a user could assign an executive sponsor, professional services team and customer advocate to a given account, rather than simply assigning the account to an individual sales representative or sales team.

The new release introduces new platform capabilities for integrating and presenting data within SugarCRM. These capabilities include:

Enhanced Web Services Framework

Significant improvements to the web services framework that streamlines the performance of web service calls and allows third-party developers to more easily create and maintain integrations to the SugarCRM application. SugarCRM has also added a REST interface that allows for easier development of RESTful services allowing complex interactions between Sugar and services such as e-commerce systems, billing services and social networks.

Themes Framework

A new framework for creating and managing Sugar Themes, offering pre-built and custom themes with different styles, colors and navigation. Customers can now easily create unique themes suited to the needs of companies or the preferences of individual developers without coding.

Advanced Password Management

New password management features enable users to set password strength requirements, create system-generated passwords, and allows users to reset their own passwords. User passwords can be set to expire and the system can lock out users after a pre-set amount of failed login attempts.

Sugar Community Edition is available for download at

More Stories By CRM News Desk

CRM News Desk trawls information and news sources for the latest developments in Customer Relationship Management, and brings you relevant material about the current and future software tools being used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.